FAQ's - Got any questions about our passes? Find out more here

Day Pass

Can I cancel a pass?

Unused individual Day Passes can be cancelled at any time during their 30 day validity period. Refunds will be put into your PayAsUGym account immediately as bonus credit.

How long is it valid for?

Day Passes are valid for 30 days from date of purchase.

What facilities are available?

The icons on the gym’s page will let you know which facilities are included within the Pass – if there’s a weights icon you will be able to access the gym, if there’s a swimming icon you’ll be able to access the pool. Check the gym’s description and facilities tab to learn more about which facilities they offer. 

Can I use bonus credit?

Yes, you can use bonus credit to purchase Day Passes. 

FitFix

Can I cancel?

FitFix 5s and FitFix 10s can be cancelled if unused within 14 days of purchase. Contact us at info@payasugym.com to cancel these Passes. Once used, FitFix Passes cannot be cancelled.

How long is my Pass valid for?

FitFix 5s are valid for 30 days from date of purchase. FitFix 10s are valid for 60 days from date of purchase.

Can I use bonus credit?

Yes, you can use bonus credit to purchase a FitFix 5 or a FitFix 10. 

Monthly+

Which gyms can I visit?

With a Monthly+ Pass, you can visit your chosen gym as well as all other clubs which offer a Monthly+ Pass of their own, where the Day Pass price is less or equivalent to the one of your chosen club.  You can check which gyms you can visit through your account and before you purchase your chosen Pass. You can visit each gym that you have access to as many times as you like! 

How long is my Pass valid for?

Your Monthly+ Pass will remain valid for as long as you want to keep it active - it will automatically renew on the same date of each month

How can I cancel my Pass?

Monthly+ Passes can be cancelled and refunded within 14 days of the initial purchase (minus the value of any visits you have made prior to cancellation). After the initial 14 day cooling off period, you can cancel your Monthly+ Pass to prevent your next renewal. To cancel, go to your settings page, available through your account menu. 

Can I use bonus credit?

You can use bonus credit to pay for up to 50% of any Monthly+ Pass (including renewals). Leave reviews and refer friends to earn more credit.

Unlimited

Which venues can I visit?

With an Unlimited Pass, you can visit all of the venues on PayAsUGym, including studios, up to three times each per month! You can also visit each of the Premium venues (shown by their yellow star on the map view) once each per month.

How long is my Pass valid for?

Your Unlimited Pass will remain valid for as long as you want to keep it active - it will automatically renew on the same date of each month.

How do I cancel my Pass?

Unlimited Passes can be cancelled and refunded within 14 days of your initial purchase (minus a £10 admin fee if used). After the initial 14 day cooling off period, you can cancel your Unlimited Pass to prevent your next renewal, once you have reached the end of your minimum period. Cancellation before the end of this minimum period will result in an early cancellation fee, equivalent to two months maximum of the Pass which you have purchased. For full details, please see the Terms and Conditions. To cancel, go to your settings page, available through your account menu. 

You can also pause your Unlimited Pass - while your membership is paused, you pay only £10 per month and can still make 1 visit to any one venue, including Premium venues per month.

Can I use bonus credit?

You can use bonus credit to pay for up to 50% of any Monthly+ Pass (including renewals). Leave reviews and refer friends to earn more credit.

Other

How old do I have to be to purchase a pass?

You will need to be at least 16 to purchase a pass for the majority of gyms on PayAsUGym. Some gyms require you to be 18 - when this is the case this will be stated in the club's description. 

How do I access a venue once I’ve purchase a Pass?

You will receive an 8 digit pass code via SMS and email once you have purchased your Pass. Your pass code will also be available in My Passes. Simply take your pass code and some ID to the venue and you’re good to go!

Can I leave feedback for my visit?

Absolutely! You can leave feedback for every visit that you make with a Day Pass, and every fifth visit with every other Pass type. For each 5 pieces of feedback that you leave, you'll receive £5 credit. Feedback is a great way to let other customers know what to expect from their visit, and to let the venues know what you think!

Can I buy a pass for a friend

You can only purchase passes for yourself through your account. Why not refer your friends to convince them to join - they'll receive a 50% discount and you could earn up to £30!


Can't find the answer to your question here?

Our support team are here to help. You can reach us at info@payasugym.com, via livechat on the website or by phone, Monday-Friday 9am - 5pm, on 020 8629 1778.

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