Partners: Exercise Venues Part of the PayasUgym programme.
Product: The main product
These terms and conditions govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
PayasUgym acts as Principal and as a Disclosed Agent for third party suppliers. When PayasUgym is acting as a Disclosed Agent this means is that the contract for the product is between you and the supplier. In most
PayasUgym understands the importance of keeping the information about you that you entrust to us confidential and secure (“Customer Information”). The information we collect may include your personal information, in other
Customer Information collected by us is controlled by Sandcroft Avenue Limited (trading as ‘PayasUgym’) with its registered office at 25.1 Coda Studios, 189 Munster Road, SW6 6AW.
Customer Information collected by PayasUgym is stored on a central database hosted by UK Fast our carefully selected third party provider in the UK.
PayasUgym collects Customer Information supplied by you and uses it to provide you with a dynamic, personalised and secure service to offer you a truly rewarding online experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us or purchase services (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information.
You provide us with your password and email address when you register an account on our website.
You provide us with your name, credit/debit card details, including card number, card type, cardholder name, expiry date, billing address and delivery details when you place an order through our website or other Distribution Channels.
Please note although PayasUgym collects credit/debit card details this information is not held by PayasUgym.
Information from Competitions, Questionnaires and Surveys
When you complete questionnaires, surveys or competition entry forms you provide us with your Personal Information including your name, street address, email address and other information we might request.
When you contact us by email you may provide us with your Personal
Implicit data capture
Used to maintain something called session state. Session cookies are required for the website to function but are not used in any way to identify you personally.
When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. For instance, if you were looking at gyms in London last time you were on the website and the next time you visit us we have a great gym promotion, this cookie enables us to recognise you, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you don’t miss out on great offers. Cookies do not contain any Personal
Although you cannot block "session" cookies as they are required for our website to function correctly you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the Internet browser you use (for example, Internet Explorer 5, Netscape 4, Opera etc). Refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.
Information from other sources
We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.
PayasUgym will use your Customer Information for a number of different purposes including:
We will use the information that you provide to us when you register as a member on the website to set up and maintain Your Account. We will send you a confirmation email notifying you that Your Account has been set up.
When you place an order for services via the website or other Distribution Channels, we will use your purchase information to process the requested transaction, fulfil your order and provide you with the services you expect.
We may use your Customer Information to respond to your
We use the information gathered from your permanent cookie file (see Cookies above) in conjunction with other Customer Information provided by
When you register Your Account or place an order via our website or other Distribution Channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest. You can change your preferences and unsubscribe for such communications at any time by visiting Your Account section of the website or by using the unsubscribe link at the bottom of emails you receive from us.
We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention.
PayasUgym engages carefully selected third party partners, including service providers, joint venture partners and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your Customer Information. Such functions
We may also share your Customer Information with third parties for the purpose of data analysis, quality assurance (including fraud prevention).
Various pages on our website contain links (including via ads) to third party websites. Once you have exited our website via such a link, any further data you provide will be collected by or on behalf of the third party responsible for that website
Like any other organisation, from time to time PayasUgym may restructure its business operations by selling one or more of its businesses (or part of a business). In such transactions, your Customer Information could be transferred as part of the relevant sale. If this is the case, we would contact you to let you know.
We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of PayasUgym, its group companies, customers and others (for example, in any way relating to protection against fraudulent activities.
We use leading technological and security measures (electronic, physical and procedural) to ensure the safety and confidentiality of your Customer Information through
PayasUgym understands that it is important that you have control over your Customer Information.
You can view and change My Account settings and information, including your contact email address by visiting the ‘My Details’ section in My Account on the website. In particular, if you do not want to receive special offers and promotional communications from PayasUgym you can set your preferences to opt out via My Account or by using the unsubscribe link at the bottom of emails you receive from us.
You will be able to access the majority of this Website without having to register any details with us. However, particular areas of this Website will only be accessible only if you have registered.
You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent.
The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
Subject to paragraph 2, no part of this Website may be reproduced without our prior written permission.
We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to
This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.
When using this website you shall not post or send to or from this Website any material:
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 5.
We reserve the right to permanently suspend any user on the grounds of behaviour deemed as threatening or abusive in any way. Our Partners reserve the right to refuse entry to any guest who do not comply with their Terms and Conditions.
Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of
The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
When you exchange a pass for entrance to any of our Partner’s premises within the PayasUgym programme, PayasUgym, its officers, agents and/or consultants have no liability whatsoever in contract, tort, or otherwise for your acts, omissions or opinions and is in no way responsible for the behaviour or within any of the Partner’s premises. This means that PayasUgym is in no way liable or responsible for your health and safety at any time.
Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be
Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
Sandcroft Avenue Ltd stored value is exempt from the Electronic Money Regulations 2011 because funds can only be used to buy a limited range of services from www.PayasUgym.com. The funds in your Account can only be used to purchase goods from PayasUgym. The funds in your Account cannot be used to purchase any goods directly from the gyms or facilities listed on PayasUgym. The minimum amount you can ‘top-up’ onto your Account is £1. Your Account funds cannot exceed a maximum of £100. You are only able to withdraw funds to credit or debit card already used to ‘top-up’ funds into your Account. Withdrawals can only be made by contacting Customer Service, and all withdrawals will be made on the next working day. A £1 administration fee is charged to withdraw funds from your Account. This £1 is charged to cover the bank charges and administration expenses that we incur from this transaction. If a period of 24 months passes with no orders placed, we will assume that your account is no longer active and your Account balance will expire.
A ' Pass Code ' is a unique numeric code purchased by you and only applies to and is valid to be redeemed at ‘Partner Venues’ for entrance to their facilities.
When using PayasUgym services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time.
You have to be aged 16 years or above to purchase a pass.
You can contact the PayasUgym team at info@PayasUgym.com and we will make every effort to reply to your query within 24 hours of receiving you e-
Alternatively you can write to us at:
Sandcroft Avenue Limited
25.1 Coda Studios
189 Munster Road
We welcome any feedback, comments or complaints.
This Legal Notice shall
Gym opening hours will be clearly shown on the website. For some gyms the price of the 1-day pass will vary by peak and off-peak times. Peak and off-peak times may vary within a particular day and be different for days of the week. Peak and off-peak opening hours will be clearly shown on the website and iPhone application. A 1-day pass bought for off- peak period will only work for an off-peak period. A pass bought for a peak period will be valid for peak and off-peak periods. During bank holidays and other occasion the gym may change opening times without informing PayasUgym, however we aim to keep the information on PayasUgym as up-to-date and correct as possible for our customers.
You are able to leave feedback on the gyms you have visited. Unlike other feedback websites all of the feedback on PayasUgym has been left by customers that have visited the gym in question. Once you have redeemed a pass at a gym you will automatically be prompted to leave rated feedback for gyms on a number of criteria and you will also be able to write a short comment on your experience. All feedback will be used to provide feedback to gym Partners to help them improve the customer experience they offer. Free text feedback is published if deemed to be a fair and true representation of a customer’s experience. PayasUgym will share all customer feedback with the gym in question and may allow the partner gym to respond to feedback where appropriate. By agreeing to these Terms & Conditions you agree to only provide helpful and constructive feedback that represents and honest account of your experiences. We really appreciate your time to help other gym users and our Partner gyms by leaving feedback on your experiences.
As a PayasUgym customer you can introduce your friends to PayasUgym and be rewarded with 'Account credit' if that customer completes the necessary steps. For each customer that uses your referral code when registering and then goes on to purchase and redeem one pass you will be rewarded with £10 or £30 worth of 'Friend credit', depending on whether a Pay-As-You-Go (£10 awarded) or Unlimited Pass (£30 awarded) has been purchased. 'Friend Credit' can be used to purchase passes just like normal Account credit you have added. The 'Friend credit' is not refundable and therefore cannot be withdrawn from your account. Where applicable 'Friend Credit' will be used before 'Added Credit' (credit you have added) for any purchases. The friend that you refer will receive 50% off their first pass purchase, the terms and condition of which are explained below under ‘Bonus Schemes’.
The Bring a Buddy feature allows Unlimited users to invite a friend to a class for free. This is only valid for classes and the Unlimited user must be a fully active (not paused, cancelled) Unlimited user. The Unlimited user must be booking for himself/herself too, onto the same class. Users can only invite one friend and the friend cannot be an Unlimited user. An inactive account will be created for the invited user if he/she is not a registered PayasUgym user. The user will only be invited if there are enough available slots for both users. The invited user gets a free pass.
PayasUgym will run Bonus Schemes through which users may be rewarded with Bonus Credit, free passes, or additional discounts. Bonus Credit may not be exchanged for real money, and is valid for 30 days from date of issue. Bonus credit not used during its 30 day validity will expire and the value will be lost.
Bonus Schemes may run from time to time or on an ongoing basis, and may vary in both the level of the reward offered and the terms of the specific scheme. In each instance the bonus scheme will state clearly the required steps to qualify, the reward offered and the eligibility criteria for the scheme.